Error: Unable to update FTP account: ftpmng –add-user failed

Sometime while creating Additional FTP account or Updating Domain user it shows following Error

Error: Unable to update FTP account: Unable to create web user: Update FTP user failed:
ftpmng --add-user failed: Empty error message from utility.

This problem comes when .Security file of the domain get corrupted. This file can be found at C:\Inetpub\vhosts\domainname.com OR D:\Inetpub\vhosts\domainname.com OR in the domain home directory. Rename the file to OLD.Security and run following command:

C:\Parallels\Plesk\admin\bin>websrvmng.exe --reconfigure-vhost --vhost-name=domainname.com
						OR
C:\> "%plesk_bin%\ftpmng.exe" --reconfigure-vhost --vhost-name=domainname.com

Above command will create a new .Security file based on the Plesk Database and then try to create new FTP user or try to update domain user.

About: Mike

Milind Koyande loves to work on new technologies specially virtualization and troubleshoot server problems. I’m an avid photographer and love to spend my free time close to nature, trying to capture its glory on my camera.


One thought on “Error: Unable to update FTP account: ftpmng –add-user failed”

This site uses Akismet to reduce spam. Learn how your comment data is processed.