Error: Unable to update FTP account: ftpmng –add-user failed
Sometime while creating Additional FTP account or Updating Domain user it shows following Error
Error: Unable to update FTP account: Unable to create web user: Update FTP user failed:
ftpmng --add-user failed: Empty error message from utility.
This problem comes when .Security file of the domain get corrupted. This file can be found at C:\Inetpub\vhosts\domainname.com OR D:\Inetpub\vhosts\domainname.com OR in the domain home directory. Rename the file to OLD.Security and run following command:
C:\Parallels\Plesk\admin\bin>websrvmng.exe --reconfigure-vhost --vhost-name=domainname.com OR C:\> "%plesk_bin%\ftpmng.exe" --reconfigure-vhost --vhost-name=domainname.com
Above command will create a new .Security file based on the Plesk Database and then try to create new FTP user or try to update domain user.
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