RDP login to VE fails OR Shows Blue Screen

After login into a VPS using RDP it stuck on Blue screen (Not BSOD) and doesn’t load next screen or Desktop of the VPS like below given image


OR if you get following Error after login to VE by RDP

“You are connected to the remote computer. However, an error occurred while an initial user program was starting, so you are being logged off. Contact the system administrator for assistance.

Such problems occurs due to corrupted or missed C:/Windows/explorer.exe of the VPS or VE.

This problem can be fixed by copying C:/Windows/explorer.exe file of the host server to the VPS. Following are the steps to copy

1) Stop the VPS
#       vzctl stop VEID

2) Mount the VPS
#      vzctl mount VEID

Now we will able to access VPS files from host server in C:/vz/private/VEID/ Directory.

3) Copy “C:/Windows/explorer.exe” from Host server to “C:/vz/private/VEID/Windows/explorer.exe

4) Unmount and start the VPS
#      vzctl umount VEID
#      vzctl start VEID

Please try to login to the VPS now.

Note: Here, VEID will be the VPS ID of the VE which is facing problem.

About: Mike

Milind Koyande loves to work on new technologies specially virtualization and troubleshoot server problems. I’m an avid photographer and love to spend my free time close to nature, trying to capture its glory on my camera.


5 thoughts on “RDP login to VE fails OR Shows Blue Screen”

  1. We have the same issue but with the hardware node, we try to enter in the hardware node with remote desktop but we cant enter.

    If we reboot the hardware node we can enter but a few days later we cant enter.

  2. hi there,

    The problem seems to be with NP-Pool. You can check which Container is using high NP-Pool from Task Manager of host server. You can enable NPPool column from view>> select columns in task manager.

    Hope that help.

  3. HERE IS ANOTHER SOLUTION TO FIX THE PROBLEM:
    1) Log in to Remote Desktop with your Username and Password.
    2) Now it will show you Blue screen.
    3) When RDP screen still selected, press CTRL+ALT+END
    4) It will show you Microsoft Windows NT Security dialog box
    5) Go to users tab and Log Off your self.
    Now next time when you log in, You can do so as usual.

    Binay Rana
    Kathmandu, Nepal

  4. Thanks for the reply rana binay but the fix you have provided is for a normal system or dedicated server but in case of Virtuozzo based VPS it won’t work and the fix which I have provided is given by SW-Soft Engineers..

    Thanks for registering :)

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